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Ordering
Internet
Orders can be made securely on-line with Credit Card. Below are the products that can be ordered on-line:
HipSaver
DermaSaver
RinseSaver
PLEASE NOTE that we can NOT process orders from the USA. For HipSaver and DermaSaver in the USA, visit HipSaver and DermaSaver in the USA, or call on 1-800-358-4477.
In Person
Visit our office and warehouse at Unit 10/58 Deshon Street, Woolloongabba Qld 4102. Opening hours are Monday to Friday 9am to 5pm.
Phone
1300 767 888
Our telephones are staffed Monday to Friday 9am to 5pm. Outside of these times or when all lines are busy answering machines are used - just leave your name and telephone number and a HipSaver consultant will call you back as soon as possible.
Fax
1300 767 999
Click here to download HipSaver priority fax order form
Click here to download DermaSaver priority fax order form
Click here to download RinseSaver priority fax order form
Mail
Mail orders to HipSaver, P.O. Box 1224 Coorparoo Qld 4151
E Mail
Email orders can be sent to info@hipsaver.com.au
Method of payment
Orders may be paid for by Visa, Mastercard, cash or money order/cheque made payable to HipSaver.
Department of Veteran's Affairs (DVA) card holders
DVA Gold Card holders have a yearly entitlement of either:
- ONE HipSaver Veteran's Kit (four pairs of pants and two pairs of hip protecting pads), or
- TWO HipSaver High Compliance pants (one pair of pants with hip protecting pads permanently sewn in)
In order to have the DVA pay for a wearer's HipSavers, a DVA RAP (Rehabilitation Appliances Program) form must be filled in and faxed to us on the above number. A copy of the RAP form can be downloaded from the link below:
Click here to download DVA RAP form
Important Note
While HipSaver® has achieved excellent and impressive results, no product can claim to be 100% effective all of the time. HipSaver® is not guaranteed to work in every individual instance. And, therefore, the HipSaver Company Inc. as well Sure Foot Industries (Australia) Pty. Ltd., trading as HipSaver make no implied or express guarantee that HipSaver products will prevent injury.
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HipSaver Policies
Refund Policy
14 days money back from date of invoice. Goods must be in a new and unused condition due to health regulations. Returns may incur a 20% restocking fee. Manufacturing anomalies excepted.
Delivery Policy
Postage is to be added to price of the goods. Within Australia postage fee is
AUS $13.50 per order.
Privacy and Security Policy
We recognise the importance of protecting your privacy and are committed to ensuring the continued integrity and security of the personal information you entrust to us.
We appreciate that the success of our business is largely dependent upon a relationship of trust being established and maintained with past, current and prospective customers, shareholders and other individuals with whom we conduct business. We will therefore continue to collect and manage your personal information with a high degree of diligence and care.
Our aim is to comply at all times with the privacy laws (incorporating the National Privacy Principles) that apply to us. If you have a comment, query or complaint regarding a privacy matter, we encourage you to discuss it with us.
How We Handle Your Personal Information
The following explains the types of personal information we collect and how we handle that information.
Types Of Information Collected and Held By Us
We need to collect some of your personal details to enable us to establish and maintain a relationship with you. We will usually ask for your name, age, address and other contact details (such as phone, fax and email) so we can communicate with you. In some cases we may also need your credit card details to perform the transaction.
We do not collect certain types of information (such as ethnicity, trade or professional association membership or health) without your consent.
How We Collect Your Information
In most cases we collect personal information directly from you. Sometimes we may obtain your information from a credit-reporting agency (in the case of credit to be provided), or a third party acting on your behalf.
When you visit our Website, our Internet Service Provider records information (such as your server address and top level domain name, the type of browser you are using, the date, time and pages accessed) in relation to your visit for statistical purposes. This information is collected as aggregated data and the user remains anonymous.
How We Protect Your Information
We take all reasonable steps to ensure your information remains secure, and to prevent unauthorised access to your information. Although we endeavor to ensure that all personal information kept by us remains accurate, we also depend on you to tell us of any changes to your details.
We use our best efforts to ensure that information received via this Website remains secure within our systems. We are regularly reviewing developments in online security, however users should be aware that there are inherent risks in transmitting information across the Internet. All of the information you provide via our ordering system is protected.
Our Use Of Your Information
Generally we only use or disclose your information where necessary and in order to provide you with the product or service you have requested. We may also use it for the Group's internal business purposes such as research and product development, and for assessing your future applications for products or services provided by us. We do not sell, rent or trade your personal information.
When you send us an email, the contents and your email address are used only for the purpose for which they were provided. We do not retain this information unless you consent or we believe we have a legal requirement to do so.
Liability Protection For Unauthorised Use
While each financial institution in Australia that enters into a contract with you to provide you with a credit card does so on particular terms, your liability for unauthorised transactions is often similar across institutions.
In general, major banks will not hold you liable for any unauthorised use that you have not caused or contributed to.
Often, liability for unauthorised use is limited to $50.00. Of course, banks require you to notify them immediately if you become aware of the credit card being misused, lost or stolen so that they can limit their own liability under this policy. Be certain to check the terms and conditions, and your responsibilities, regarding your holding a credit card with your bank or credit card provider.
Still don’t want to use your credit card on the Internet?
We understand with cutting edge technology people are sometimes a little hesitant. No problem. Just email us your order so we can hold the goods for you and post us a cheque or money order.
Access to Your Information, Queries and Complaints
If you have a query, comment or complaint about privacy, or wish to access your personal information, please contact our office through the “contact us” page and we will assist where possible.
This document is correct as at March 2006. We are regularly reviewing our compliance with our privacy obligations. This document will be updated from time to time to reflect any changes in our approach to privacy or information handling practices.
All currency transactions are in Australian Dollars.
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